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What happens next?

Once you click the 'Submit' button, your enquiry will be sent to us. As a result, we will create a 'Service Ticket' for you. We'll confirm with you by Text Message and/or Email that we have been notified.

Your enquiries (the Service Tickets) are then categorized and allocated to different staff, who will then find the solutions and get back to you asap.

Not like the call center where only limited number of people are sitting there all day only to answer your call, Service Tickets are handled by more staff in different departments.

By this way, we can make sure that your enquiries will be handled by the right person, directly and efficiently.